# DOMINION MARVELLOUS IBATOU - Executive Virtual Assistant | Web Operations & Cybersecurity Monitor | Data Management Specialist
Source: https://hello.cv/marvellousdominion
marvellous.dominion@gmail.com | +2348144042269

## About
Highly organized and proactive Executive Virtual Assistant specializing in client communications, order processing, and comprehensive administrative support. Proven expertise in managing client interactions across emails, phone calls, and social media, as well as coordinating and processing orders for online retail stores. Core strengths include administrative support, precise data entry, and efficient project management. Proficient in Outlook, Excel, Word, CRM tools, and web backend management systems.

## Work
### Administrative Officer | Clarylife Global
Managed administrative operations and client relations while actively securing web backends and contributing to business growth and operational stability.
- Managed web backend security, implementing measures to prevent cyber attacks, site glitches, and server downtime, ensuring continuous online presence.
- Maintained and organized sensitive digital records with up to 99% accuracy, ensuring data integrity, compliance, and rapid retrieval.
- Handled 20+ customer calls daily, efficiently resolving complaints and escalating critical issues to achieve high client satisfaction ratings.
- Managed social media platforms and implemented lead generation strategies that successfully increased revenue by 15% within the contract period.
- Prepared comprehensive weekly reports for management, providing actionable insights that informed strategic decision-making and operational improvements.
### Data Collector/Supervisor | Seasonal Contract | National Bureau of Statistics/World Bank/FAO/UNDP/WHO/Fourth Canvass Nig Ltd
Oversaw and executed high-volume data collection across multi-national projects, ensuring data accuracy and timely transmission to support critical research and reporting.
- Led and executed high-volume data collection efforts across diverse national and international projects, contributing to comprehensive datasets for critical research.
- Ensured meticulous data accuracy and timely transmission of collected information, consistently maintaining high standards for data integrity and reliability.
- Supervised and mentored data collection teams, ensuring strict adherence to protocols, efficient project execution, and quality control.
- Interacted effectively with diverse respondents in sensitive data gathering environments, demonstrating strong communication and interpersonal skills.
### Digital Marketer/Customer Support | Contract | Teckipro Nigeria Limited
Provided global customer support for SaaS and tech solutions, identifying and escalating application bugs while contributing to sales growth and customer satisfaction.
- Provided global customer support, resolving a high volume of tickets for SaaS and tech solutions to ensure a seamless user experience.
- Identified and escalated critical bugs in applications to product developers, directly contributing to software stability, security, and overall product improvement.
- Improved sales by 8% through effective customer engagement and support strategies, consistently maintaining high customer satisfaction ratings.
- Managed customer inquiries and feedback channels, translating user needs into actionable insights for product development and service enhancement.

## Education
### University of Port Harcourt | Monetary Economics
### University of Port Harcourt | Economics

## Languages
- English

## Certificates
### Professional Certificate of Secretary
Unknown | 2025-12-01
### Professional Certificate of Executive Business Assistant
Unknown | 2025-12-01
### ALX Virtual Assistant Certificate (Honours)
ALX | 2022-12-01

## Skills
### Cybersecurity & Web Operations
- Web Backend Management
- Website Monitoring
- Malware Prevention
- Wormware Mitigation
- Site Glitch Avoidance
- WordPress Elementor
- Web Layout Build
### Data Management & Analysis
- Data Entry
- Data Accuracy
- Digital Record Organization
- Microsoft Excel
- Google Workspace
- Reporting
- Data Collection
### Technical Support & Communication
- Customer Support
- Complaint Resolution
- Email Support
- Phone Support
- Live Chat Support
- CRM Tools (Hubspot, Zendesk, Zoho)
- Effective Verbal/Oral Communication
- Active Listening
### Business & Administrative Support
- Administrative Support
- Client Relations
- Social Media Management
- Lead Generation
- Business Proposals
- Invoicing
- Scheduling

## Source
Read this profile on Hello.cv: https://hello.cv/marvellousdominion
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